Frequently Asked Questions

1. What is included with my digital download?

Templify mockup packs are digital downloads supplied in a ZIP archive. Check the individual product page for the included image count, file format, resolution, and views. No physical product is shipped.

2. What software do I need to use these mockups?

Use an image editor that supports the file format listed on the product page, such as Canva, Photoshop, or Affinity Photo. Add your artwork over the mockup, adjust its size, position, and blending as needed, then export your finished listing image.

3. What commercial rights are included?

Every purchase comes with a full Commercial Use License. You are licensed to use our mockup templates to display and promote your designs across Etsy, Shopify, Amazon, WooCommerce, social media, and advertising campaigns. You may not resell, sub-license, or distribute the raw mockup image files themselves.

4. How quickly do I receive my files?

Instantly! As soon as your checkout is complete, an immediate download link is presented on-screen and a backup download link is emailed to your receipt address.

5. What is your refund policy?

Because digital downloads are delivered immediately and cannot be returned, all sales of digital products are generally final. However, if you experience any technical defect with a file, reach out to us at templify@thisisomni.ai and we will promptly resolve or replace it.

6. Can I request specific blanks or colorways?

Yes! We continuously expand our catalog based on creator demand. If there is a specific apparel blank, drinkware size, or color palette you need, send us a note via our Contact page.